Next week, if you stop by Rowell Annex or call for Helpdesk or Media Services assistance, you’ll be directed to our new Triage Room. This is space will be the Champ Support hub and our customers’ first stop, whether they’re here with computer troubles or need to pick up an item from the loaning pool.
With the new Triage Room, customers won’t have to worry about figuring out which desk to contact when they have an IT or AV need. They just have to come to Rowell Annex with their questions and we’ll take care of the rest.
The room itself has come a long way since Champ Support started moving in over a month ago. If you came to Rowell Annex at the beginning of July, you may have been greeted by stacked boxes and equipment, but lately the office has begun to take shape. There’s now a place for customers to sit while they’re waiting and the reception desk has been cleared off for the two student employees who’ll be working there this summer, Sam Maslak and Rachel Salois.
And over the next few months, the room will continue to be improved. Two LCD panels are going into the room, as well as more furniture, student artwork, and even a few gadgets (like an iPad) for customers to check out while waiting for their turn.
Photos by Sam Maslak.